A little help with Branch.

Getting started

Follow the full setup guide to connect Drive, choose your assistant, install the Branch skill and publish your first app. It also explains opening a folder, updating an app and sharing it with friends.

You can try the built-in local demo before connecting Google. Your assistant account and plan are separate; connected apps and shared saves need an internet connection.

My app folder is missing

Check which Google account you connected and whether it has access to the app’s top-level Drive folder and shared data files. Ask the owner to check sharing. An ordinary Drive folder needs a published Branch app before Branch can open it.

A save could not be confirmed

Keep your draft and review the latest saved data before deciding whether to retry. An interrupted save may already have reached Google. Avoid repeatedly tapping Save or resetting shared files.

Functions and notifications

Automatic functions run while a signed-in Branch host is in the foreground. They do not run on a Branch server. If you use notifications, registration is optional. Remove this phone’s registration in the app’s Settings before signing out; you can also disable notifications in iOS Settings.

Managing access and removing data

• Google access: revoke Branch in your Google Account connections.
• App files and shared records: manage or delete them in Google Drive, subject to your permissions. If someone else owns the app, contact that owner. Google’s trash, version history and retention rules apply.
• Notification registration: unregister this phone in the app’s Settings before signing out. This is separate from disabling iOS notifications.
• Device data: signing out leaves saved preferences and cached files in place. Deleting the app removes its app-container data; Google sign-in credentials may also require revoking Google access. Branch does not offer a complete in-app local-data reset.
• Support correspondence: contact ferdinand@artegrity.io to request access, correction or deletion, subject to applicable legal retention duties.

Signing out, revoking access or deleting Branch does not delete Drive files or other people’s copies. There is no separate hosted Branch account. See our Privacy Policy for details.

Reporting an issue or an app

Email ferdinand@artegrity.io with your iPhone model, iOS version, Branch version/build, the steps that led to the issue, and what you expected. For a problem with an app, include its name and a description. Remove private information from screenshots. Never send passwords, Google access tokens, private keys or complete shared-data documents.